How ClariCase collects, uses, protects and shares information.

This Privacy Policy applies to the ClariCase website, platform, onboarding forms, dashboards, support channels, WhatsApp or SMS communication, email communication, payment workflows, document vault, lawyer matching support, add-on services and any related services operated by ClariCase.

This Policy should be read with the Terms of Use, Consent Policy, Data Protection Policy, Refund Policy and Disclaimer.

If you share information about another person, family member, employee, business partner, witness, opposing party, company or legal entity, you confirm that you have the authority or lawful basis to do so.

ClariCase may collect personal data and service-related information directly from users, through forms, calls, messages, emails, uploaded documents, payment systems, dashboard activity and support interactions.

The types of information may include name, mobile number, email address, address, city, state, country, preferred language, identity details, case type, court location, case number, hearing dates, lawyer details, documents, notices, orders, agreements, evidence, billing details, payment status, support history, consent records, device data, IP address, login data, cookies and communication logs.

Certain information may be sensitive because it relates to legal disputes, criminal matters, family issues, property records, identity documents, financial information or confidential documents.

We may use information for onboarding, identity and contact verification, lawyer matching, case setup, dashboard activation, document organization, hearing reminders, support delivery, Relationship Manager assignment, payment processing, invoicing, service communication, add-on delivery, legal wellness alerts, grievance handling, fraud prevention, security, analytics, compliance and dispute resolution.

We may also use de-identified or aggregated information to improve platform workflows, service quality, product design, operational efficiency and risk controls.

Where required, ClariCase processes personal data based on user consent, contractual necessity, legitimate service delivery, compliance with law, protection of rights, prevention of misuse, security and other lawful purposes recognized under applicable law.

Users may withdraw consent for certain processing activities by contacting ClariCase. Withdrawal may affect our ability to provide services, coordinate lawyers, send reminders, maintain dashboard access or process documents.

Withdrawal of consent will not affect processing already completed or processing required for legal, compliance, billing, fraud prevention or dispute resolution purposes.

Legal matters often involve sensitive facts and documents. Users should share only information that is relevant, accurate and necessary for onboarding or support.

Users should not casually share highly sensitive documents through open forms, public channels or unsecured messages. ClariCase may request secure upload or controlled sharing channels for sensitive records.

ClariCase may organize and share relevant case information with independent lawyers, coordinators or service providers only as needed for service delivery, support, legal coordination, billing, security or compliance.

Information may be shared with independent lawyers for lawyer matching, conflict checks, consultation, legal review, document review, representation or other legal services requested by the user.

Information may also be shared with authorized employees, coordinators, contractors, payment gateways, cloud hosting providers, communication providers, CRM tools, analytics tools, security vendors, legal or accounting advisors, auditors and government authorities where necessary.

ClariCase requires appropriate confidentiality, security or contractual controls from service providers where feasible. However, independent lawyers and third-party providers may have their own professional, legal and privacy obligations.

Payment details may be processed through third-party payment gateways. ClariCase may receive payment confirmation, transaction ID, invoice data, billing status, refund status and limited payment metadata.

Users should not share card numbers, UPI PINs, OTPs or banking passwords with ClariCase staff. ClariCase will never ask for OTPs or passwords for payment authorization.

ClariCase may use cookies, pixels, analytics scripts and similar technologies to operate the website, remember preferences, improve performance, prevent fraud, measure traffic and understand user behavior.

Users may disable cookies through browser settings, but some features may not function properly.

Technical data may include IP address, browser type, device information, pages visited, referring URLs, session duration, approximate location and interaction logs.

ClariCase may retain information for as long as required for service delivery, legal compliance, tax records, billing, dispute resolution, audit, fraud prevention, security, regulatory obligations and legitimate business purposes.

Case-related records may need to be retained for longer periods due to legal, operational, evidentiary, professional or compliance reasons.

Deletion requests may be honored subject to account status, outstanding payments, legal holds, audit requirements, backup limitations and applicable retention obligations.

ClariCase uses reasonable administrative, technical and organizational safeguards to protect information. These may include access controls, role-based permissions, secure hosting, encryption where appropriate, backups, audit logs, staff confidentiality obligations and vendor controls.

No digital system is completely secure. ClariCase cannot guarantee absolute security of data transmitted over the internet, telecom networks, messaging platforms, user devices or third-party systems.

Users must protect their login credentials, devices, email accounts, WhatsApp accounts and OTPs.

Subject to applicable law, users may request access to personal data, correction of inaccurate data, update of contact details, withdrawal of consent, deletion of account, grievance redressal and information about processing activities.

Requests may be subject to verification, legal exceptions, retention obligations, third-party rights and operational limitations.

ClariCase may refuse or limit requests that are fraudulent, excessive, unlawful, technically infeasible, harmful to others or inconsistent with legal obligations.

ClariCase services are not intended for direct use by minors without involvement of a parent, guardian or legally authorized representative.

If information about a minor is shared for a legal matter, the person sharing it confirms lawful authority and responsibility for such disclosure.

Users outside India may use ClariCase for Indian legal support. Information may be processed, stored or accessed in India or other jurisdictions depending on service providers and operational needs.

By using ClariCase from outside India, users consent to transfer, storage and processing of information for service delivery, subject to applicable law.

ClariCase may disclose information where required by law, court order, law enforcement request, regulatory process, tax audit, fraud investigation, security threat, protection of rights, payment recovery or legal defense.

ClariCase may preserve records where it reasonably believes preservation is necessary for legal, security or dispute purposes.

If ClariCase undergoes merger, acquisition, investment, restructuring, sale of assets, financing, due diligence or business transfer, user information may be shared or transferred subject to confidentiality and applicable law.

ClariCase may update this Privacy Policy from time to time. Updated versions will be posted with a revised date.

Continued use after the updated Policy becomes effective indicates acceptance, where permitted by law.

For privacy questions, contact [Insert privacy email]. For grievances, contact the Grievance Officer at [Insert name, email, phone and address].

Please include your registered name, mobile number, email address, case ID if available and a clear description of the concern.