The consents that allow ClariCase to support your legal journey.

ClariCase requires user consent to collect information, create accounts, process onboarding details, coordinate support, match users with independent lawyers, organize documents, send reminders, communicate through multiple channels and deliver plan benefits.

By using ClariCase, submitting forms, uploading documents, paying for a plan, communicating with support or continuing to use the platform, users provide consent as described in this Policy.

Users consent to ClariCase collecting and using basic details such as name, mobile number, email address, location, country of residence, preferred language, case type, urgency and support needs for onboarding and profile creation.

Users confirm that the information shared is accurate, complete and lawfully provided.

Users consent to ClariCase using matter details, location, case type, urgency, language preference, budget, availability and other relevant information to identify and recommend independent lawyers.

Users consent to relevant information being shared with independent lawyers for conflict checks, availability checks, consultation, fee discussion, legal assessment or engagement.

Users understand that ClariCase does not provide legal advice and that legal services are provided only by independent lawyers.

Users consent to ClariCase receiving, uploading, storing, organizing, categorizing, indexing, retrieving and sharing documents for onboarding, coordination, support, lawyer matching, case dashboard, reminders and service delivery.

Documents may include notices, orders, pleadings, identity documents, agreements, evidence, financial records, property records, correspondence and other legal records.

Users confirm that they have the authority to share documents and that documents are authentic to the best of their knowledge.

Users consent to receiving calls, SMS, WhatsApp messages, emails, dashboard notifications, reminders, alerts and support messages from ClariCase for onboarding, service delivery, document requests, hearing reminders, billing, plan renewal, support and grievance handling.

Users understand that communications may be sent through third-party service providers and telecom networks.

Users may opt out of certain non-essential communications, but service communications may be necessary for active support.

Users consent to a ClariCase coordinator or Relationship Manager accessing relevant profile, matter, document and communication information to provide support, track pending actions, coordinate with lawyers and explain process updates in plain language.

Users understand that coordinators and Relationship Managers do not provide legal advice and do not replace lawyers.

Users consent to processing of payment, invoice, receipt, transaction, refund and billing information through ClariCase and its payment partners.

Users must not share payment OTPs, UPI PINs, card passwords or banking credentials with ClariCase staff.

Where users activate legal wellness or add-on services, they consent to ClariCase using relevant information for legal health audit coordination, document template access, expiry tracking, compliance alerts, quick query routing, SOS support, priority document review coordination and digital vault services.

Legal answers, legal opinions or legal review are provided only by independent lawyers where applicable.

Users outside India consent to sharing, storing and processing information for Indian legal coordination, lawyer matching, support and communication.

Users understand that data may be processed in India or through service providers located in other jurisdictions, subject to applicable law and operational requirements.

Where notified or permitted by law, ClariCase may record calls or maintain communication logs for quality, verification, dispute resolution, training, compliance and service improvement.

Users may inform ClariCase if they do not wish a call to be recorded, but this may affect support quality or verification.

ClariCase may use technology tools, dashboards, reminders, categorization workflows, automation and analytics to improve service delivery.

Any automated classification, summary or workflow is for coordination support only and should not be treated as legal advice.

If a user shares information about another person, family member, employee, company, witness, minor, senior citizen or legal entity, the user confirms that they have authority, consent or lawful basis to share that information.

ClariCase may require proof of authority where appropriate.

Users may withdraw consent by contacting [Insert consent email]. Withdrawal may affect onboarding, lawyer matching, document access, reminders, dashboard availability, support and active services.

Withdrawal does not affect processing already completed or processing required for legal compliance, billing, audit, fraud prevention, dispute resolution, security or enforcement of rights.

If a user refuses or withdraws essential consent, ClariCase may be unable to provide services, continue onboarding, match lawyers, send reminders, organize documents or maintain dashboard access.

Fees may remain payable for services already activated or delivered, as per the Refund Policy.

Users may request changes to communication preferences, document sharing permissions, marketing choices or support channels.

Service-critical communications may continue where required for active plans, billing, security, legal compliance or account administration.